Regional Specialist HR

Reports to Regional Senior HR ManagerOverall Job Purpose: Involvement in broad spectrum of HR generalist activities; executes processes from ‘hire to retire’. Support in the creation, implementation and execution of various policies, procedures, and systems. Interact with employees across the organization and provide guidance and support on policy matters. Contribute to continuous improvement of HR systems and practices. Key responsibilities: Provide a pro-active comprehensive HR service to managers and all employees within the Company. This includes recruitment and selection; employee relations; policy and procedures; and project work as required. Provide full support, advice and guidance on all employee relations matters including general enquiries; procedures; disciplinary & grievances or absence issues. Always provide accurate, appropriate advice and guidance on a range of HR policies and HR related issues to support understanding and highlight the risks involved with any course of action. Review the existing policies and design and take responsibility for the implementation of all HR policy, ensuring that all HR issues are dealt with within the timescales set out in the procedures. Review and update job descriptions. Train hiring managers on candidate interview evaluation techniques. Administer the hiring process which includes issuing offer letters, completing related forms, maintaining records, and responding to queries raised by staff. Screen, shortlist and, as needed, interview prospective candidates and provide feedback as part of the decision-making process. Follow up on the probationary period with respective line managers/department heads. Support new employee orientation and prepare organization announcements. Assist in organizing employer branding initiatives. Develop and maintain relevant checklists and forms such as recruitment approvals, warning, promotion, transfer, salary adjustment, etc. Maintain key metrics, like turnover and retention rates, headcount, diversity, attendance, etc.; Ensure effective monitoring of sickness trends and remedial action in accordance with the Company’s policy and to facilitate a proactive approach to absence management. Prepare reports on quarterly and annual headcount budgets and related costs; ad-hoc reporting and analysis to the management team, as required. Develop methods for compiling and analyzing data for reports and special address employee requests and potential issues (e.g. grievances). Support in audits of HR activities to ensure compliance. Support employee engagement through professional communication and timely feedback. Ensure all data on manual and electronic records is accurate and up to date and provide accurate and timely reports as and when required; the reports may involve dashboards on recruitment, attrition, activities progress etc. Ensure HR programs and services are in compliance with established policies and procedures and government laws and regulations. Keep up to date with local legislations and announcement on employment matters and make recommendations on impact the changes may have on Hapag-Lloyd policies and practices. Engage in local communication channels and maintain up to date policies & information on intranet. Active participation and assistance on new systems roll-out, from implementation to execution, and provide timely support to the employees. Conduct exit interviews, as & when required. Administration of medical & life insurance, and provide support including queries, when required as back-up. Provide cover for other HR personnel to ensure continuity of service delivery.Qualification, Knowledge & Skills: Bachelor’s Degree, preferably in Business Administration or HR related studies Minimum 8-10 years of experience in HR administration/coordination and/or generalist position Strong attention to detail and good writing skills Excellent interpersonal skills and a positive attitude to dealing with people Strong capability in creative problem solving and effective issues or conflict resolution Ability to use own initiative with excellent organizational skills Ability to cope with competing demands, to prioritize tasks and meet deadlines Dependable, responsible, and self-motivated Excellent knowledge of Microsoft Office package with the ability to learn new software applications Fluent in English with professional communication and confidentiality protocol Learns quickly when faced with new problems, analyzing lessons learnt to drive improvement