Customer Service Representatives
Alorica -
Sheikh Zayed, Giza
Job Details
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Job Description
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Resolve customer issues efficiently while maintaining a positive and empathetic attitude.
- Document all customer interactions and transactions accurately in the system.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Provide product and service information to customers, ensuring clarity and accuracy.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Meet or exceed established performance metrics, including response time and customer satisfaction scores.
- Collaborate with team members to share best practices and improve service delivery.
- Adhere to company policies, procedures, and quality standards at all times.
- Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
