A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve any emerging problems that our customer accounts might face accurately and efficiently.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Job Description:

• Follow communication procedures, guidelines, and policies
• Handle incoming Calls
• Communicate and coordinate with other internal departments as necessary.
• Handle the outbound calls
• Follow-up, collection support, survey, and data updated 
•  Solving customer problems and responding to their requirements
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods and tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents
• Responsible for the NPS and customer satisfaction 
• Assure the SLA and ASA (Average speed of answer)