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Customer Experience Specialist
Heliopolis, Cairo
Posted 11 months ago
390Applicants for2 open positions
  • 83Viewed
  • 60In Consideration
  • 2Not Selected
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Job Details

Experience Needed:
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Job Description

Collaborate and coordinate between the Business development and operations teams to finalize the pending transactions.
• Work in conjunction with various departments and team members to facilitate the process.
• Ensure that the information relevant to the business development process is available and shared efficiently & effectively within the company.
• Ensure that customer needs are met and alert appropriate team members with any failures to ensure ongoing customer satisfaction.
• Assisting with the preparation of Business Boomers presentations and pitches for prospective clients.
• Liaise with relevant staff in proposal development and be involved in tracking success ratio of such proposal
• Tracking submitted proposals and providing feedback to management.
• Ensure closing of approved transactions.
• Utilize company resources to develop a filing system that keeps all active sales files available digitally and in hard copy form
• Review and complete all the needed documents before forwarding to the operation
• Submit weekly report covering business leads status & conditions.
• Achieve Business Boomers 's vision, mission, and values through the customer experience department performance
• Other duties as Business Boomers management may decide.

Job Requirements

Job Requirements:
• Bachelor’s degree in Business Administration or relevant field is preferable.
•1-3 years of Experience.


  • At least 1 year of experience in a Customer Support or Live chat support role.
  • Language expertise (read, write, understand) Arabic
  • Very good command of English language
  • Knowledge of company products , work flow & services. (Zendesk, Fresh desk,...Etc)
  • Proficiency with computers and strong typing skills.
  • Strong problem-solving and troubleshooting skills.
  • Quick learner and adaptable to learning new processes, concepts, and skills
  • Excellent communication skills.
  • Good multitasking skills.
  • Strong organization skills
  • Skilled problem-solver and multi-tasker

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