MIS Analyst
eClerx -
Maadi, Cairo
Job Details
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Job Description
As a MIS Analyst, you will be responsible for managing and analyzing data to ensure the effective operation of our Business Process Outsourcing (BPO) services. Your primary focus will be on developing, maintaining, and optimizing Management Information Systems (MIS) to support decision-making processes and enhance operational efficiency.
Responsibilities:
- Data Management: Collect, organize, and analyze large volumes of data from various sources to generate meaningful insights and reports.
- MIS Development: Design, develop, and maintain MIS reports and dashboards to monitor key performance indicators (KPIs) and operational metrics.
- Data Analysis: Perform in-depth analysis of operational data to identify trends, patterns, and areas for improvement.
- Reporting: Generate and distribute daily, weekly, and monthly reports to relevant stakeholders, ensuring accuracy and timeliness.
- Process Improvement: Collaborate with cross-functional teams to identify and implement process improvements based on data analysis findings.
- Database Management: Manage and maintain databases, ensuring data integrity, security, and availability.
- Support: Provide support to the operations team by addressing data-related queries and troubleshooting MIS-related issues.
- Training: Train and support end-users on MIS tools and reporting systems.
Job Requirements
- Bachelor’s degree.
- Proven experience as an MIS Analyst or in a similar role, preferably within the BPO industry.
- Experience with data analysis, reporting, and database management.
- Proficiency in MS Office Suite (Excel, Access, PowerPoint)
- Proficiency in visualization tools (e.g., Tableau, Power BI) is a plus.
- Strong analytical and problem-solving skills with the ability to interpret complex data sets.
- Excellent verbal and written communication skills, with the ability to present data insights clearly and concisely.
- High level of accuracy and attention to detail in data analysis and reporting.
- Strong organizational and time management skills, with the ability to manage multiple tasks and meet deadlines.
