Automotive Call Center Agent
Arabiat -
Nasr City, CairoPosted 1 year ago178Applicants for1 open position
- 35Viewed
- 12In Consideration
- 15Not Selected
Job Details
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Job Description
- Answering incoming calls from customers who have questions or concerns about their vehicles or services
- Providing information, advice, and solutions based on the customer’s needs and preferences
- Scheduling appointments, confirming reservations, and following up with reminders
- Processing payments, issuing invoices, and updating records
- Escalating complex or urgent issues to supervisors or managers as needed
- Maintaining a high level of professionalism, courtesy, and customer satisfaction
- Working with other departments or teams to coordinate services and ensure customer satisfaction
Job Requirements
- Bachelor’s degree or equivalent experience in a call center setting or the automotive industry.
- communication Skills, and customer service
- Knowledge and understanding of call center processes and procedures
- Experience with web browsers and internet, and ability to work independently or in a group.
