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ERP Technical Support

Sinmar Soft
New Nozha, Cairo

ERP Technical Support

New Nozha, CairoPosted 1 month ago
48Applicants for3 open positions
  • 27Viewed
  • 21In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Experience as a technical support Specialist
  • Experience in (MS SQL SERVER - MYSQL) IS MUST
  • Experience IN WINDOWS SERVER
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Job Requirements

  • Experience as a technical support Specialist 
  • Experience in (MS SQL SERVER - MYSQL) IS MUST 
  • Experience IN WINDOWS SERVER 
  • Experience using help desk software and remote support tools.
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • BSc in Information Technology or relevant diploma

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