Administrative Executive - Cleopatra Hospital

Key Responsibility (Tasks): 

• To work closely with the multi- disciplinary units’ team to maintain recognized standards promoting efficient ward management and seamless patient relation.
• To maintain patient confidentiality in respect of electronically and manually held records.
• To welcome and assist patients, relatives and other visitors on arrival to the ward and inform appropriate ward staff.
• To communicate effectively and with empathy with patients and relatives on arrival to the ward
• To communicate effectively and with discretion when necessary, with written, telephone and face-to- face contact, with patients and visitors.
• Conducts Patient Interview Protocol along with the Head Nurse in charge through hourly rounds starting at 9:00 am including checking all ward in-patients and facilitation of their accommodation to maintain hospitality and service levels.
• To ensure patients are appropriately received, admitted, transferred, discharged and where necessary make follow up appointments, from the ward using the appropriate systems.
• To maintain patient medical files, X-rays and other associated documentation in a timely manner and in accordance with hospital policy.
• To complete basic patient administrative documentation e.g. Patient files preparation.
• To request N. Aid as required and occasionally deliver and collect items.
• To arrange appropriate patient transport as requested by ward staff and communicate effectively with Emergency Department for ambulance car provision.
• Informs specialist physician in charge when patient arrives to the ward/ ICU.
• Uploads the investigations, medications and consumables orders on HM IS.
• To be responsible for entering and updating accurate information on HMIS such as medical care charges and doctors’ fees uploading.
• Coordinates with cardiac or same specializations clinic for implementing services for IP.
• Communicates with specialist physician regarding consultations for IP and medical record preparation.
• Send Co- management & transfer of consultation to medical records or admission office for registration on HMIS.
• Uploads O.R orders and confirming packages on the computer system.
• Conducting daily interim bills and uploaded charges revision for currently staying patients in conjunction with Financial Advisors.
• Obtain sponsored patients’ financial clearance for procedures through Insurance department.
• Uploads consumables (Medical Supplies) on the computer system which been written by the nurses in the manual sheet on a shift-to-shift basis.
• Uploads companion orders.
• Follow up of results of investigations to communicate with responsible physicians.