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Customer Service Specialist

Talaat Moustafa Group
Madinaty, Cairo

Customer Service Specialist

Madinaty, CairoPosted 16 days ago
104Applicants for6 open positions
  • 28Viewed
  • 5In Consideration
  • 14Not Selected

Job Details

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Job Description

  • Resolve customer complaints efficiently through phone, email, or face-to-face interactions.
  • Greet customers warmly and actively listen to understand the nature of their problem.
  • Provide customers with accurate information and advice to address their needs.
  • Collaborate with the customer service manager to ensure high-quality customer service delivery.
  • Investigate the root cause of customer complaints and determine the best solutions.
  • Facilitate the correction or adjustment of issues, following up to ensure complete resolution.
  • Coordinate with cross-functional teams to effectively address and solve customer complaints.

Job Requirements

  • Bachelor's Degree in any related field.
  • 1-3 years of experience preferably in the same field.
  • Excellent communication skills.

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