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Job Description
- Resolve customer complaints efficiently through phone, email, or face-to-face interactions.
- Greet customers warmly and actively listen to understand the nature of their problem.
- Provide customers with accurate information and advice to address their needs.
- Collaborate with the customer service manager to ensure high-quality customer service delivery.
- Investigate the root cause of customer complaints and determine the best solutions.
- Facilitate the correction or adjustment of issues, following up to ensure complete resolution.
- Coordinate with cross-functional teams to effectively address and solve customer complaints.
Job Requirements
- Bachelor's Degree in any related field.
- 1-3 years of experience preferably in the same field.
- Excellent communication skills.
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