Commercial Operations Manager

The main functions handled by the Commercial Operations Manager can be summarized as follows:

• In charge of managing the company's sales operations back office team, as well as the audit and trade marketing team, planning, reporting and analysis teams, cash collection operations teams, sales training and 1st line support teams.

Management, Operations and Business analysis:-
• Monitors daily B2B operations, sales progress and technical issues related issues.
• Ensure that data is accurately entered and managed within the company’s BI system and insure the internal and externa reporting requirements are fulfilled correctly. 
• Forecast sales targets and track the daily sales performance. 
• Track and record activity on B2B accounts and help to close deals to meet these targets. 
• Work with marketing and operations staff to ensure market needs is fulfilled within a timely manner. 
• Present and manage sales training and mentoring to other internal sales department staff. 
• Research and develop operations thorough understanding of the company’s people and capabilities. 
• Understand the company’s goal and purpose to continuously enhance the company’s operational performance. 
• Managing sales operations team to support sales staff and to meet market needs
• Design Operational SLA's , Escalation matrix and Standard operational procedures to meet the market and organizational needs.
• Working on Sales reporting related to analysis either commission or overview
• The focal point between Sales operations and other departments 
• Handling monthly commission calculation with the sales operations team
• Working on daily sales operations management to insure it runs smoothly with no delays 
• Supervising the work of the sales ops team & setting their tasks on rotational basis
• Sending to all sales teams any sales updates & consolidated reports for the performance in addition to escalating major violation cases to the concerned managers.
• Overviewing all the reports coming out from sales operations, analysis & BI team members
• Working on calculating & analyzing the targets for sales team & reviewing it with the direct Manager
• Manages all internal and external communications related to the department
• Analyze the business processes, procedures, etc. to identify problems and determine solutions. Generally
• Involve in business cycles as a planning partner.
• Reporting major company KPI’s versus plan to senior management.
• Working with all departments and the management team to help make business decisions
• Present analytical results & performance to the management 
• Following  up with finance operations any financial actions implemented on merchants sales side.
• Monitoring the daily billers quota analysis to insure it meets market needs.
• Handling any other ad hoc requests.

Strategic Planning:-
• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends. 
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels. 
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. 
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators. 
• Work with Sales staff and other internal colleagues to meet B2B customer needs. 
• Arrange and participate in internal and external client debriefs.
• Design, plan and develop effective B2B customer satisfaction Operational work flows.