Software QC Manager

You are adamant about streamlining QA processes, stopping regression bugs, and ensuring the highest level of quality in software by leveraging QA automation. You enjoy being on the cutting edge of technology, embracing the latest QA tools, and applying best practices in a modern software environment.

As part of an agile development team, you strive to understand and empathize with clients, users, and stakeholders to ensure our solutions are valuable and relevant. You cultivate optimism, using your imagination and always considering alternatives—you make possible what others think is impossible. You seek and value others’ insights, and work collaboratively to problem solve and reach common goals. You embrace and contribute to a culture of innovation, excellence, and accountability.

Job Description: 

• Develop and refine strategies to improve the QA processesTake ownership over the big ideas around automated software test procedures:
• Facilitate in-house training in Cypress to level up each QA Engineer in this technology stack
• Stay current with latest automation and infrastructure needs and developments
• Facilitate training on SQL, C#.Net (for QA APIs), and our automation data strategy
• Analyze data thoroughly to find the areas for growth and optimization
• Use Continuous Improvement initiatives to improve product quality
• Lead, develop, and mentor QA team members
• Spend 1-on-1 time with QA Engineers using ‘pair QAing,’ coaching sessions, and regular meetings/chats to understand strengths and weakness, and to make recommendations for growth and improvement
• Manage hiring, retention, and performance management for the QA team
• Collaborate with Engineering leadership to deliver on’the quality strategy
• Review client and user feedback and work closely with client-facing teams to understand the challenges and help Product Development teams mitigate them
• Develop strategies to minimize the bug leakage to production
• Triage and analyze defects to identify gaps in test coverage and improvements in the team’s processes
• Do root cause analysis facilitation and coaching