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Job Description
- Providing SW/HW support across Octopus according to the plans.
- Location: Alexandria
- Serve as the first point of contact for users seeking technical assistance.
- Perform troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided.
- Walk through the problem-solving process.
- Direct unresolved issues to the next level of support.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update issues status and information.
- Pass on any feedback or suggestions to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
Job Requirements
Education
- B.Sc. in Computer Science as a major or equivalent.
Experience
- 3 years of experience as IT Technical Support.
Language
- Fluency in both written and spoken English and Arabic languages.
Desired Qualifications
- Good knowledge with network fundamentals,(CCNA S&R) Level.
- Good knowledge of desktop support “ HW / SW “.
- Good knowledge of Firewall, Web Filtering and Backup methods.
- Good knowledge of Microsoft domain services.
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