English Customer service Rep. (Hybrid work)

3Sixty, a leading provider of digital dental solutions, is looking for a Customer Excellence Advisor to join our team.

Our Customer Excellence Advisor help our company build customer confidence and commitment, ensuring customer retention and satisfaction by soliciting, listening to, and reporting on clients’ needs and feedback.

• Calls, follow-ups and workflow:
• Receiving customers’ inbound calls on the company platform within the agreed threshold.
• Initiate outbound calls (Follow up / campaigns).
• Handling all the client emails (send and receive according to the follow up needed)
• Tracking and handling client shipments.
• Follows up (Internally / externally) on specific requests made by the doctors on their particular cases.
• Coordinate workflow between different teams (within the company) to guarantee the integrity of the workflow.
• Ensures customer retention and satisfaction.
• Scheduling doctors’ reviews and placing them on the company calendars.
• Meet the company policies and performance standards
• Handling information
• Offering information on all products, updating new account information, and inputting call notes in CRM
• Updating the CRM according to the case status with high accuracy.
• Meet the company policies and performance standards.
• New Clients
• Follow up on the onboarding requests from the Sales department.
• Onboarding new clients by applying our software and training the client to use it

Benefits: 

• 1 month  Training (Paid)
• Hybrid work ( 3 days WFH/ 2 days on site)
• Attractive salaries.
• Laptop/PC provided
• Medical insurance.