Job Details
Skills And Tools:
Job Description
Job Description
• Diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
• Configuring operating systems and using remote desktop connections to provide immediate support.
• Installation and configuration for VPN clients according to the customer’s policies and procedures.
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Following up with clients to ensure the problem is resolved.
• Managing multiple cases at one time and Testing and evaluating new technology.
• Work in a domain environment
• Knowledge with Sophos firewall and client installation
Job Requirements
• A bachelor's degree in computer science or related technology field is preferred.
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services.
• Certification in Microsoft or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.
