Job Summary:

• We are looking for a technically skilled and proactive IT Support Specialist to provide comprehensive support for Microsoft Dynamics 365 and manage IT security systems, particularly Sophos Endpoint and Network Protection. This position plays a key role in supporting the organization's ERP system, maintaining data security, and assisting with core IT operations across departments.

Key Responsibilities:

• Provide first and second-level support for Microsoft Dynamics 365 (Finance, CRM, SCM, Business Central) including troubleshooting user issues and resolving system errors.
• Manage user access, roles, permissions, and general system configuration in Dynamics.
• Monitor and manage Sophos Endpoint Protection and Sophos XG Firewall, ensuring devices are secured, threats are responded to, and policies are enforced.
• Coordinate with the IT infrastructure team to ensure integration of Dynamics with other platforms such as Office 365, Azure, and local systems.
• Maintain the overall security posture of the IT environment by applying patches, updating antivirus definitions, and reviewing threat logs.
• Work with internal teams and third-party vendors to escalate Dynamics or security issues when necessary.
• Assist in planning and implementing IT and security-related upgrades and migrations.
• Prepare documentation, training guides, and user manuals for both Dynamics and Sophos solutions.
• Ensure compliance with internal security policies, data protection standards, and external regulations.