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System Engineer

Zewail City
6th of October, Giza
Posted 2 months ago
57Applicants for1 open position
  • 36Viewed
  • 9In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Install, manage, and operate all service requests related to AD, DNS, DHCP, SharePoint , SCCM , SCOM and file service according to the Information Technology (IT) Department SLA
  • Hands experience on Cloud. Microsoft Azure is a plus
  • Manage and operate VDI infrastructure
  • Perform extensive troubleshooting on the above-mentioned services to keep it healthy as well as providing clear and descriptive resolution for the users
  • Handle system-generated systems management alerts that may include: replication errors, DNS resolution, and service interruptions
  • Provide infrastructure support for peers’ applications such as student information systems
  • Support Help Desk operations by documenting all actions taken or needed in incidents and help in ensure proper knowledge transfer across team members
  • Send swift and proper communication in case of critical incidents to ensure all involved and affected parties are informed
  • Continuously participate in identifying technical improvements to decrease any administrative overhead
  • Continuously participate in improving the internal processes to increase the overall efficiency and decrease the response and resolution times
  • Work closely with the first line to ensure the agreed-on processes are followed and discuss key areas of improvement through tailoring reports and providing easy to use work instructions
  • Participate actively in planning and executing platform/application installation, design, and upgrade
  • Participate in the integration/consolidation projects
  • Prepare reports, such as effort analysis, quality analysis, and utilization, on regular basis to ensure the best analysis for workloads according to service and engineer are performed; as well as track the teams’ position from the KPIs, service availability, SLAs compliance, and statistical analysis
  • Hands-on experience with Microsoft Windows server OS administration tasks. Hands-on experience with Microsoft Windows Client OS

Job Requirements

  • BSc degree in Computer Engineering is a MUST
  • 2-4 of related experience
  • Proven experience in a Microsoft technologies such as AD, SCOM, SCCM, SharePoint,…etc.
  • Hands on experience in O/S installation and trouble shooting
  • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
  • Experience with VMware implementation, troubleshooting, and problem resolution is desired
  • Great at organizing, prioritizing, and multitasking
  • Having an entry level certificate in MCSA is a must
  • Cloud experience

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