Customer Care Agent

Job Description

Rotational Shift basis 8 hours including 1-hour break

The last shift ends at 8:00 PM

Days Off: 2 Days (Fri. – Sat.)

Responsibilities:

• Handle all incoming/outgoing calls of the call center (Arabic – English). 
• Provide the best possible service to both external and internal customers to achieve the highest customer satisfaction.
• Handle and solve all inquiries, requests, and complaints received via all channels available (phone, e-mail and …etc.) 
• Communicate with other departments all relevant customer inquiries if applicable.
• Provide proper information to customers with a complete and comprehensive understanding.
• Resolve all customer complaints, requests, and inquiries 
• Escalate problems, report suspected fraud, and provide relevant feedback to the right channels.