Skills And Tools:
Rotational Shift basis 8 hours including 1-hour break
The last shift ends at 8:00 PM
Days Off: 2 Days (Fri. – Sat.)
- Handle all incoming/outgoing calls of the call center (Arabic – English).
- Provide the best possible service to both external and internal customers to achieve the highest customer satisfaction.
- Handle and solve all inquiries, requests, and complaints received via all channels available (phone, e-mail and …etc.)
- Communicate with other departments all relevant customer inquiries if applicable.
- Provide proper information to customers with a complete and comprehensive understanding.
- Resolve all customer complaints, requests, and inquiries
- Escalate problems, report suspected fraud, and provide relevant feedback to the right channels.
- Bachelor’s degree in any field (fresh graduates)
- Excellent English level (B2, C1)
- Very good communication skills
- Maximum age is 28
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