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Customer Care Agent

FMPlus Property & Facili...
Cairo, Egypt

Customer Care Agent

Cairo, EgyptPosted 2 months ago
22Applicants for1 open position
  • 9Viewed
  • 5In Consideration
  • 0Not Selected

Job Details

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Job Description

Job Description

Rotational Shift basis 8 hours including 1-hour break

The last shift ends at 8:00 PM

Days Off: 2 Days (Fri. – Sat.)

Responsibilities:

  • Handle all incoming/outgoing calls of the call center (Arabic – English). 
  • Provide the best possible service to both external and internal customers to achieve the highest customer satisfaction.
  • Handle and solve all inquiries, requests, and complaints received via all channels available (phone, e-mail and …etc.) 
  • Communicate with other departments all relevant customer inquiries if applicable.
  • Provide proper information to customers with a complete and comprehensive understanding.
  • Resolve all customer complaints, requests, and inquiries 
  • Escalate problems, report suspected fraud, and provide relevant feedback to the right channels.

 

Job Requirements

  • Bachelor’s degree in any field (fresh graduates)
  • Presentable
  • Excellent English level (B2, C1)
  • Very good communication skills
  • Maximum age is 28

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