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Job Description
- Collaborate with customer business & internal stakeholders (customer team, Sales, Pre-sales, Platform architects, Engagement managers, etc.) to gather and document detailed business requirements .
- Conduct comprehensive analysis to translate business needs into clear and actionable use cases & technical specifications.
- Strong leadership skills with a track record of leading cross-functional teams in a fast-paced environment.
- Identify opportunities for automation, self-service enhancements, and workflow streamlining within the Saas platform.
- Work closely with internal and customer stakeholders ensuring seamless communication and mutual understanding of goals bridge the gap between business and technical teams, ensuring seamless communication and collaboration.
- Assist in creating the UAT test cases aligning to business requirements , and deployment activities to ensure successful project outcomes.
- Participate in workshops, meetings, and discussions to drive consensus on requirements and priorities.
- Provide regular updates and status reports on project progress.
- Work closely with teams to translate business requirements into actionable use cases and technical specifications.
- Analyze and refine business processes and workflows for improved efficiency.
- Benchmark industry best-practices and exiting solutions in the market.
- Create detailed documentation, including business requirements documents (BRDs), functional specifications, and use cases
- Assist in the development of project plans and timelines
- Proficiency in tools like Visio, Lucidchart, or similar for process
- Familiarity with Saas platforms & industry wide trends & best practices
- Knowledge Social Integration
- Familiarity with project management methodologies (e.g., Agile, Scrum) and a solid understanding of Software Development Lifecycle (SDLC) processes.
- Understanding of Saas platforms, cloud technologies, and social media integrations, including tools like MS Teams .
- Experience with Service Cloud or similar CRM platforms for case management and process improvement
Job Requirements
- From 2 to 4 years of experience
