Digital Assurance Expert

This role will play a critical role in ensuring the reliability, security, and efficiency of our digital platforms and services. This role involves developing and implementing comprehensive assessment strategies, governing digital processes, leveraging data-driven insights to enhance the digital spectrum, and ultimately driving digital products to improve customer experience and satisfaction. 

Key Responsibilities:

• Governance and Compliance:
  • Establish and enforce governance frameworks for digital operations.
  • Ensure compliance with relevant regulatory requirements, standards, and best practices.
  • Conduct internal audits and support external audits to ensure adherence to digital assurance standards.
  • Develop and maintain policies and procedures for digital governance.
• Data-Driven Insights:
  • Utilize data analytics to gain insights into digital performance and risk management.
  • Develop and implement metrics and KPIs to measure digital assurance effectiveness.
  • Provide data-driven recommendations to improve digital processes and outcomes.
  • Create and present detailed reports on digital assurance findings and insights.
• Assessment Expertise:
  • Lead comprehensive assessments of digital systems, applications, and processes.
  • Conduct security, quality, and compliance assessments to ensure digital solutions meet business and technical requirements.
  • Provide expert advice on best practices for digital assurance assessments.
  • Facilitate workshops and training sessions on assessment techniques and methodologies.
• Digital Risk Assessment:
  • Conduct thorough digital risk assessments across various platforms and services.
  • Develop and implement strategies to identify, evaluate, and mitigate digital risks.
  • Monitor risk indicators and report on the effectiveness of risk management initiatives.

Technical skills

• Strong project management skills combined with an exceptional analytical approach.
• Strong knowledge of digital assessment frameworks, governance, assurance standards, and regulatory requirements.
• Strong ability to analyze data to suggest enhancing customer experience quality.
• Expertise in Excel data management, business data analyzing & reporting insight.
• Proficient in using digital analytics tools and excellent learning skills.
• Excellent analytical and problem-solving abilities, with a keen attention to detail.
• Excellent communication skills.
• PowerPoint skills: ability to present complex information clearly and concisely.

Behavioral Skills

• Team player: ability to work effectively in a collaborative team environment.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Flexible to adapt to new technologies & tools.
• Have a proactive approach in identifying potential issues and opportunities.
• Resilient & Productive under pressure and challenges