Service Advisor Engineer
Katameya, Cairo
Service Advisor Engineer
Katameya, CairoPosted 8 hours ago6Applicants for1 open position
- 1Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Welcome and assist customers, clearly explaining service needs and repair orders.
- Conduct full vehicle inspections (interior & exterior) to identify service requirements.
- Prepare transparent repair orders with estimated costs and timelines, and obtain customer approval.
- Coordinate with technicians by accurately describing vehicle issues to support diagnostics.
- Request required parts, confirm availability and pricing with the Parts team.
- Communicate and finalize insurance quotations with providers when applicable.
- Monitor repair progress to ensure timely delivery and customer-approved scope.
- Review and explain invoices, ensuring alignment with prior estimates and approvals.
- Handle customer concerns effectively to ensure satisfaction and retention.
- Participate in reporting, Kaizen activities, and required training for continuous improvement.
Job Requirements
- Bachelor’s degree in Engineering.
- 3–5 years of experience in a customer-facing role within the automotive industry.
- Strong knowledge of automotive systems, service procedures, and customer service principles.
- Excellent communication and interpersonal skills.
- Proven ability to handle customer complaints professionally and efficiently.
- Strong problem-solving and analytical thinking skills.
- Effective negotiation and conflict resolution abilities.
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