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Cisco IVR Engineer

- Nasr City, Cairo

Cisco IVR Engineer

- Nasr City, CairoPosted 12 days ago
1 open position
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Job Details

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Job Description

Cisco IVR Engineer responsibilities include:

  • Application development using Cisco call studio, Voice XML, including Java/J2EE interface development and implementation
  • Cisco Customer Voice Portal Development
  • Cisco Customer Voice Portal Implementation
  • IP Contact Center Enterprise
  • Designed and developed multiple custom elements for Cisco Call Studio
  • Developed custom application to allow UCCX customers to run outbound-to-IVR dialing campaigns
  • Designed and developed custom self-service VXML applications using Cisco Call Studio
  • Designed and developed custom CTI OS agent desktop solution with integrations to multiple 3rd party applications
  • Developed multiple custom schedule/holiday management application for use with Cisco UCCX
  • Designing and configuration of Call Flow for inbound scripts
  • Configuration of IVR Scripting, CVP, Gateways

Job Requirements

  • Must have 3+ Years’ experience
  • Must have Bachelor’s Degree in Computer Science or Computer Engineering or IT relevant
  • Hands on experience in Cisco Call studio tool and IVR application development
    Cisco ICM scripting hands on experience
    3+ years of Java/ J2EE development experience
  • Strong IVR development experience using Voice XML, JSP and Spring MVC
  • Good hands on experience in java, JSP applications, routing and CTI integration and implementation.
    Core java + REST/SOAP automation and development
  • Good experience in Cisco Call studio, Cisco ICM, Java VXML IVR development skills with Voice XML, Java, Spring MVC, J2EE , SOAP, REST API's

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