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Job Description
Key Responsibilities:
- Greet and welcome visitors and clients in a warm and professional manner.
- Answer, screen, and direct incoming phone calls appropriately.
- Maintain the reception area’s cleanliness, organization, and professional appearance.
- Schedule and manage meeting room bookings.
- Handle incoming and outgoing correspondence and deliveries.
- Assist in administrative tasks such as data entry, filing, and document preparation.
- Coordinate with other departments to ensure a seamless visitor and client experience.
- Maintain security by following procedures and controlling access via the reception desk (visitor log, badges, etc.).
- Provide general support to the office and ensure smooth day-to-day front desk operations.
Job Requirements
- Proven experience as a receptionist, preferably within the hotel/hospitality industry.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Professional appearance and attitude.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and remain calm under pressure.
- Strong organizational and time-management skills.
- Fluency in English; additional languages are a plus.