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Customer Service Assistant

Jokey Egypt Industry
Badr City, Cairo

Customer Service Assistant

Badr City, CairoPosted 28 days ago
38Applicants for1 open position
  • 22Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Education Level:
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Skills And Tools:

Job Description

Main Job Duties:

  • Greet visitors to the office in a friendly and professional manner. Seeks to assist visitors and serves assistance when necessary.
  • Maintain supplies for staff and monitors quantities for supplies.
  • Follow up on company’s standards and guidelines for operational efficiency including cleanliness and maintenance.
  • Receive and transfer hotline calls with determining clients’ needs and requirements.
  • Operate office machinery such as computers, photocopiers, and printers; perform light maintenance and troubleshooting to provide support to resolve any problems faced by the administration team.
  • Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
  • Ensure the correct and accurate validation and processing of claims.
  • Prepare performance reports by collecting, analyzing, and summarizing data & trends, including monitoring random calls to improve quality and minimize errors to take corrective action when needed
  • Ensure company brand materials (company profile, giveaways ...) to meet and exceed company presentation standards.

Job Requirements

  • Fluency in English is a MUST
  • Excellent communication skills
  • Presentable.
  • Graduates Only
  • Females only
  • University Graduate is a must.
  • Communication skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Transportation
  • 2 Days off per week.
  • 0-2 years of experience (Fresh Graduates are also welcomed to apply).
  • 9 working hours including 1-hour Break.
  • Data collection and organization skills

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