Customer Service Representative
New Cairo, Cairo
Customer Service Representative
New Cairo, CairoPosted 7 hours ago3 open positions
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Job Details
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Job Description
We are seeking a dedicated and customer-focused English Customer Service Representative to join our team. In this role, you will handle customer inquiries, resolve issues, and provide exceptional support to ensure a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner
- Provide accurate information about products or services
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction
- Maintain detailed records of customer interactions and transactions
- Escalate complex issues to the appropriate department or supervisor when necessary
- Follow communication procedures, guidelines, and policies
- Contribute to team goals and meet individual performance targets
Job Requirements
● Proven customer support experience or experience as a Client Service Representative
● Track record of over-achieving quota
● Strong phone contact handling skills and active listening
● Familiarity with CRM systems and practices
● Customer orientation and ability to adapt/respond to different types of characters
● Excellent communication and presentation skills
● Ability to multi-task, prioritize, and manage time effectively
● Bachelor’s degree in relevant field
Benefits:
- Competitive salary and performance-based incentives
- Health and wellness benefits (depending on company policy)
- Professional growth and training opportunities
- Friendly and supportive work environment
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