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Technical Support Engineer

IT Pillars
Nasr City, Cairo
Posted 1 month ago
139Applicants for3 open positions
  • 45Viewed
  • 20In Consideration
  • 62Not Selected
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Job Details

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Job Description

  • Support customers and company engineers by providing troubleshooting/knowledge transfer.
  • Provides remote technical support through the TeamViewer platform and through communication with our customers and agents.
  • Log support tickets and track status with different team members.
  • Support tickets coordination and followup.
  • Develop articles/blogs for scenarios related to company products.
  • Contribute and give User-Training on new systems functionalities.

Job Requirements

  • knowledge of MCSA and CCNA
  • knowledge of SQL Server and exchange.
  • IT background is preferred.
  • Ability to analyze and troubleshoot issues with common sense.
  • Excellent Communication skills are required.
  • Ability to write technical documents/plans.
  • Excellent English proficiency.

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