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System Engineer / Solution Consu...

ATSI
New Cairo, Cairo

System Engineer / Solution Consultant (CCaaS)

ATSI
New Cairo, Cairo
Posted 2 months ago
55Applicants for1 open position
  • 4Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • We are looking for an enthusiastic & communicative team member with a positive attitude; dedication and willingness to work hard often under high production pressure.

Job Duties:

  • Omni-channel Contact center technology deployments (Genesys Cloud CCaaS)
  • AI Voice & Digital BOTs setup
  • Offer comprehensive maintenance and technical support 
  • Conduct thorough investigations into voice and data quality issues on the network, identifying and resolving potential concerns
  • Provide On-Site and Online Support of integrated solutions including CCaaS, network, digital and telephony technologies
  • Collaborate on technical documentation pertaining to projects, including Scope of Work (SoW), Design documents, As-Built records, and other relevant materials
  • Creation of solutions to business needs and participation in documenting customer requirements
  • Engage with Genesys support by opening cases, Escalating cases and gathering logs
  • Maintain accurate and comprehensive reporting on all implemented tasks
  • Support
  • Presentation and demonstration of systems and solutions

Job Requirements

  • Bachelor degree in computer science, communication engineering or equivalent.
  • Excellent level in English (written and spoken)
  • Strong technical skills  (SQL, Windows, Network, VOIP)
  • Solid Knowledge of Networking and VoIP technology (SIP, RTP, TCP/IP, NAT).
  • Ability to understand and analyze business needs and find solutions
  • Ability to learn new technologies
  • External and Internal communication skills
  • Pre-sales technical support and presentation skills

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