IT Technical Support Engineer

Oriental Weavers -
10th of Ramadan City, SharqiaPosted 3 years ago

163Applicants for1 open position

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Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Act as the initial point of contact for all computers and systems related concerns from all computer users
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Maintain a working log detailing all required system updates, as well as the date of completion
Resolve technical issues related to network interruptions, operating systems problems and other collaboration applications
Actively update, maintain and monitor all aspects of computer networks
Installation & configuration of a company’s computer hardware operating systems and applications.
Maintenance and monitoring of computer networks and systems.
Logging the queries of all users.
Analysis of call logs in order to discover any underlying issues or trends.
Diagnose and solve hardware or software faults.
Follow instructions, either written or in diagram form, in order to set up a system or fix a fault.

A bachelor's degree in computer engineering/science
Industry-specific certification in relevant computer software may be required
4-7 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
Professional written and interpersonal skills are essential when communicating with internal customers
Ability to prioritize and manage several milestones and projects efficiently
Extensive experience working with different operating systems including Windows
Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution