Job Details
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Job Description
We are looking for role of “Digital Assurance Expert”. This role will play a critical role in ensuring the reliability, security, and efficiency of our digital platforms and services. This role involves developing and implementing comprehensive assessment strategies, governing digital processes, leveraging data-driven insights to enhance the digital spectrum, and ultimately driving digital products to improve customer experience and satisfaction
Key Responsibilities:
- Governance and Compliance:
- Establish and enforce governance frameworks for digital operations.
- Ensure compliance with relevant regulatory requirements, standards, and best practices.
- Conduct internal audits and support external audits to ensure adherence to digital assurance standards.
- Develop and maintain policies and procedures for digital governance.
- Data-Driven Insights:
- Utilize data analytics to gain insights into digital performance and risk management.
- Develop and implement metrics and KPIs to measure digital assurance effectiveness.
- Provide data-driven recommendations to improve digital processes and outcomes.
- Create and present detailed reports on digital assurance findings and insights.
- Assessment Expertise:
- Lead comprehensive assessments of digital systems, applications, and processes.
- Conduct security, quality, and compliance assessments to ensure digital solutions meet business and technical requirements.
- Provide expert advice on best practices for digital assurance assessments.
- Facilitate workshops and training sessions on assessment techniques and methodologies.
- Digital Risk Assessment:
- Conduct thorough digital risk assessments across various platforms and services.
- Develop and implement strategies to identify, evaluate, and mitigate digital risks.
- Monitor risk indicators and report on the effectiveness of risk management initiatives.
Job Requirements
Technical skills
- Strong project management skills combined with an exceptional analytical approach.
- Strong knowledge of digital assessment frameworks, governance, assurance standards, and regulatory requirements.
- Strong ability to analyze data to suggest enhancing customer experience quality.
- Expertise in Excel data management, business data analyzing & reporting insight.
- Proficient in using digital analytics tools and excellent learning skills.
- Excellent analytical and problem-solving abilities, with a keen attention to detail.
- Excellent communication skills.
- PowerPoint skills: ability to present complex information clearly and concisely.
Behavioral Skills
- Team player: ability to work effectively in a collaborative team environment.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Flexible to adapt to new technologies & tools.
- Have a proactive approach in identifying potential issues and opportunities.
- Resilient & Productive under pressure and challenges
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred.
- Minimum of 5 years of experience in digital assurance or governance.
- Worked at least 4-5 years in the role of “Sr. Insight Analyst/ Sr. Data Analyst/ Sr. Business Analyst” in a reputable company.
- Telecom Industry exposure of 2-3 years
- Proven experience in conducting digital assessments, audits, and compliance reviews.
- Proficiency in data analytics and utilizing data to drive insights and decisions.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
Tools
- Microsoft Office (Excel & PowerPoint)
- Expertise on Business Insight tools (e.g. Power BI) will have additional benefits.
