Head of Commercial

• Setting / managing all Sales, CRM & collection policies / procedures over all the country.
• Liaise with the top management to develop and deliver new business opportunities.
• Manage setting Sales, CRM & collection plans & targets for projects on a regional scale.
• Setting / manage objectives , targets and KPIs for Sales & CRM teams upon (selling volume , profit margin , collections volume)
• Monitor / ensure the Sales, CRM & collection workflow in compliance with the Company vision, objectives & system, starting from the beginning of request to orders accomplishment.
• Manage & follow up Sales, CRM & collection teams, ensure their abidance with company policy and achieving targets.
• Manage & ensure the updating of customer requests on the dashboard system.
• Ensure & follow up the execution of orders on time & manage the major disputes.
• Manage building strong relationships with customers, meeting them, finalize deals & handling any disputes.
• Assign tasks to business development / account managers upon business need.
• Setting & managing the collection plan / target for the collection team.
• Evaluate the targets achievement & KPIs for teams on a weekly basis.
• Generate reports with all the status of sales volume to the top management on a daily, weekly & monthly basis.
• Make external visits to customers if needed.
• Support In any other tasks according to business needs.

Finance:

• Review & approve department costs & manage budget.
• Manage CRM , sales , collection  activity to optimize revenue earning capability and profitability
• Prepare appropriate information for the formulation and development of the new projects
• Provide scheduled and ad-hoc reports detailing the performance activity of the CRM & sales activities.
• Manage the annual department budget, ensuring the optimum allocation and utilization of resources within the budgetary framework.

Human Resources:

• Ensure all employees are developed, properly trained and effectively managed, including performance management issues.
• Undertake the effective recruitment and selection of department personnel in accordance with recruitment policies and procedures.
• Team as necessary in the management of all employee issues.
• Manage setting the team hiring & training needs for Sales, CRM & collection departments.
• Interviewing new candidates upon the hiring needs for the department.

Generate Q reports for targets achieved & KPIs of teams to GM & HR to calculate commission.