Field Quality Engineer (CS)

Introduction of QA team Mission:

• Providing reliable product that reflect customer needs and market changes.
• Customer satisfaction with global top quality.
• Maintain a high level of customer satisfaction through continuous assurance and improvements in LG products and services by developing, documenting and maintaining a comprehensive quality management program.

Job Description:

• Daily/Weekly/Monthly field quality  analysis & monitoring &Reporting
• SVC Center Visiting (ASC&DSC)
• Field Claim / VOC Control
• Daily Field Monitoring for New Model
• SVC Cost  Monitoring
• Field worst defect follow up
• Improvement actions meeting coordination for field issues
• Field Cost Rate Analysis & Improvement
• Customer claim handling.
• SVC defective part analysis.
• Reflection for Field quality issues on production line.