Job Details
Skills And Tools:
Job Description
ABOUT THE FOOD LAB
The Food Lab is an end-to-end Kitchen as a Service Platform. We leverage our deep culinary
expertise, tech-powered kitchens and software, and robust supply chain to enable restaurant
and food brands to expand their reach, improve their operational efficiency and exponentially
grow their sales.
The Food Lab’s vision is to become the largest F&B infrastructure player in the MEA region with a
mission to connect the closest cuisine to the furthest appetite. TFL has 3 main stakeholder
verticals, the restaurant/brand partners, our kitchens, the ordering consumer.
The Food Lab founding date: June 2020
Current funding stage: Pre-Seed
The Food Lab backed by: 4DX Ventures, Shorooq Capital, Nuwa Capital among other strategic
investors from Saudi, Japan and the GCC
DESCRIPTION:
We're a dynamic team that values a transparent and innovative work environment. We work hard
to support each other in many ways. We value doers, people who are not afraid to break things
and experiment.
Partner Success is a core function within TFL, whose primary concern is each brand partner's health,
growth, and achievement.
It is the duty of Partner Success to not only monitor our Brand Partners’ health and any potential
issues from all angles (Operational, Marketing, Sales, and Finance) but to identify and flag any
issues early on rather than in firefight mode.
In addition to flagging issues internally, Partner Success is to coordinate the resolution of any
problems inter-functionally and follow up to ensure smooth resolution, customer retention, and
Brand Partner satisfaction.
Partner Success’s role is to represent the brand partners and their brands.
Roles & Responsibilities:
●Act as the primary point of contact throughout the brand partners' lifecycle.
●Define and drive strategic success plans with clear deliverables.
●Respond to customer feedback and coordinate with internal teams to resolve and facilitate
internal investigation to remedy the core operational issue.
●Manage the transition process when a new BP needs to be onboarded with our Onboarding
team.
●Proactively identify triggering events that require risk mitigation and outreach.
●Develop forward-thinking recommendations based on data-driven analysis that aligns with
partner and advertiser goals. Quantify and prioritize high-impact opportunities with clear
recommendations.
●Develop forward-thinking recommendations based on data-driven analysis that aligns with our
brand partners' goals. Quantify and prioritize high-impact opportunities with clear
recommendations.
●Identify opportunities for partners to retain and grow their existing customer portfolio.
Job Requirements
●Have a passion for building and maintaining long-term relationships with our partners to
effectively support their partnership with TFL.
●Have a Bachelor’s degree or equivalent work experience, with 1+ years of experience
working in Account Management, Customer Success, or a relevant role
●Strong multi-tasker and self-starter, with strong time management and prioritization
skills while staying calm under pressure and focusing on the task at hand.
●Passionate about building processes and navigating an ambiguous startup
environment
●Have proven experience to help you navigate through difficult client conversations and
come to a satisfactory resolution
●Data-driven, making sure that all decisions are founded on sound data and metrics
