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Applications Support Specialist

Sky logistics
Sheikh Zayed, Giza
Sky logistics  logo

Applications Support Specialist

Sheikh Zayed, Gizaposted 1 month ago
66Applicants for1 open position
  • 14Viewed
  • 5In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Provide first and second-level support for software applications
  • Troubleshoot and resolve application-related issues
  • Monitor application performance and system alerts
  • Document support procedures and issue resolutions
  • Collaborate with development and infrastructure teams
  • Assist in application testing and deployment
  • Train end-users on application functionality
  • Escalate unresolved issues to appropriate teams
  • Maintain knowledge base and support documentation
  • Participate in on-call support rotation
  • Database Structure

Job Requirements

  • Bachelor’s degree in computer science, Information Technology, or related field
  • 2+ years of experience in application support 
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal abilities
  • Experience with SQL and database management
  • Familiarity with ITSM tools like ServiceNow or Jira
  • Ability to work independently and in a team
  • Knowledge of scripting languages is a plus
  • Understanding of software development lifecycle
  • Database structure Knowledge
  • Customer-focused mindset

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