Company Description

• Excellence Pharm is an international pharmaceutical company.
• Role Description
• This is a full-time on-site role for a female Customer Service Representative located in (5th Settlement, New Cairo) - Cairo.
• The Customer Service Representative will handle day-to-day tasks including managing customer inquiries, providing support, ensuring customer satisfaction, and improving the overall customer experience.
• The representative will also assist in resolving customer issues and maintaining a positive relationship with clients.

Responsibilities:

• Respond to customer inquiries via phone, email, or live chat, providing accurate and helpful information.
• Handle complaints and resolve issues efficiently to ensure customer satisfaction.
• Provide regular reports on customer feedback and recurring challenges to enhance service quality.
• Process orders through the shipping company and ensure proper packaging.
• Continuously monitor orders with the shipping company.