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Digital Application Support (IVR, Chat Bot, New Website and Sales Arm)

- Cairo, EgyptPosted 1 month ago
8Applicants for2 open positions
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • To Provide production day-to-day Support for digital banking Applications
  • Production support experience / Incident/Problem Analysis skills
  • Investigate, analyze, and mitigate reported Incidents following the proper procedures in opening cases / follow up with vendors.
  • Reduce the unplanned outages by continues enhancing the Application tier/ Data tier, building strong monitoring tools / scripts and deploying hot-fixes.
  • Ensuring Updating and adding new features, upgrading services to the application.
  • Hands on experience in proactive monitoring, troubleshooting application related problems on production, Incident Analysis & resolution, and RCA related to Application

Job Requirements

  • Ability to work under pressure and deal with multiple tasks.
  • Good communication skills and multi culture understanding.
  • Fluent in spoken and written English.
  • Excellent analytical thinking skills
  • Good business understanding and background
  • Good Knowledge of Windows Administration
  • Preferred:
  • Knowledge of PHP, HTML & JavaScript
  • Good Knowledge of Linux/Unix with exposure to Shell scripting
  • Knowledge of Middleware technologies (WebSphere, Weblogic, Tomcat, IIS)
  • Knowledge of ITIL Framework

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