Customer Care Specialist

Sutherland -
Cairo, Egypt

Sutherland -
Cairo, EgyptPosted 7 hours ago

25 open positions

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Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a positive customer experience.
Resolve customer issues efficiently by identifying problems, researching solutions, and following up to ensure resolution.
Document all customer interactions and transactions accurately in the company’s CRM system.
Collaborate with internal teams to escalate and resolve complex customer concerns.
Provide product and service information to customers, assisting them in making informed decisions.
Maintain up-to-date knowledge of company products, services, and policies to deliver accurate information.
Meet or exceed established performance metrics, including response time, resolution rate, and customer satisfaction scores.
Identify opportunities to improve processes and contribute to team initiatives for enhanced customer service.
Handle sensitive customer information with confidentiality and adhere to data protection guidelines.
Participate in ongoing training and development sessions to enhance skills and stay current with industry best practices.

Minimum of 0 years and up to 2 years of experience in a customer service or support role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work effectively in a fast-paced, office-based environment.
Demonstrated ability to handle challenging situations with professionalism and empathy.
Proficiency in using computers and customer relationship management (CRM) software.
Strong organizational and time management skills.
Ability to work flexible hours, including evenings, weekends, or holidays as needed.
Team-oriented mindset with a willingness to collaborate and support colleagues.
Commitment to delivering high-quality customer experiences.