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IT Technical Support (vacancy for applicants with disability / special needs 5%)

classera
New Cairo, Cairo
Posted 2 months ago
53Applicants for1 open position
  • 44Viewed
  • 2In Consideration
  • 42Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Job Requirements

  • Very good English
  • certified Microsoft office 365
  • experience in Officer 365 admin center
  • basic IT technical support for employees
  • Has “specials needs / disability services” ID/Card/Certificate
  • Can commute to New Cairo office at least 3 days weekly

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