Branch Manager

We are looking for a dynamic, service-oriented Tennis and Padel Center Manager to oversee the day-to-day operations of our sports facility. The ideal candidate is passionate about racket sports, highly organized, and dedicated to providing an exceptional customer experience. This role involves welcoming guests, managing bookings and schedules, and ensuring the facility is always clean, safe, and well-maintained.

Key Responsibilities:

Guest Services:

Greet and welcome all guests with a friendly, professional attitude

Handle check-ins, inquiries, and feedback efficiently

Provide information about services, memberships, and events

Ensure a high standard of customer service at all times

Facility & Operations Management:

Oversee daily operations of the tennis and padel courts

Ensure the cleanliness, safety, and maintenance of all facilities.

Coordinate with cleaning and maintenance staff to uphold standards

Monitor equipment and order supplies or repairs when needed

Scheduling & Bookings:

Manage court reservations and lesson schedules using booking software

Coordinate availability with coaches and instructors

Handle cancellations, changes, and client communications promptly

Support in organizing tournaments, clinics, and special events

Administrative Duties:

Maintain accurate records of bookings and payments

Monitor inventory and order necessary supplies

Ensure compliance with health and safety regulations and company policies

Qualifications:

Basic computer skills -  scheduling and excel skills

Knowledge of tennis and/or padel is a plus

Arabic and English fluency