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Customer Success Specialist

Simple Touch Software
Maadi, Cairo
Posted 2 months ago
33Applicants for1 open position
  • 12Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Job Summary:

We are looking for customer success specialist flexible go-getters who welcome the challenges of a growing business to join our team. As a Customer Success Specialist, you will play a crucial role in handling various operational and customer support-related tasks. using analytical skills to identify problems, find solutions, and improve relationships maintain customer-success strategies.

 Key Responsibilities:

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
  • Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
  • Collaborate problem-solve, and/or strategize with team members on upcoming client meetings
  • Prepare documentation or visuals performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
  • Work with sales teams to boost customer referrals and develop case studies
  • building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences
  • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, Maintain existing customer-success metrics and data as directed.

Job Requirements

  • 1 to 2 years of experience in ,Customer Service, sales, account management, or customer success
  • Strong skills in verbal and written communications, strategic planning.
  • Ability to communicate effectively and professionally with customers and colleagues.
  • Analytical and process-oriented mindset
  • Ability to work effectively across multiple departments in a deadline-driven environment.
  • Active team player, self-starter, and multitasker who can quickly adjust priorities.

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