Customer Success Specialist

Job Summary:

We are looking for customer success specialist flexible go-getters who welcome the challenges of a growing business to join our team. As a Customer Success Specialist, you will play a crucial role in handling various operational and customer support-related tasks. using analytical skills to identify problems, find solutions, and improve relationships maintain customer-success strategies.

 Key Responsibilities:

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
• Collaborate problem-solve, and/or strategize with team members on upcoming client meetings
• Prepare documentation or visuals performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
• Work with sales teams to boost customer referrals and develop case studies
• building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, Maintain existing customer-success metrics and data as directed.