Front Office Agent

Job DescriptionCompany DescriptionPeople who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way – with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full potential.One Central's new living room is here. Relaxed, fun and packed full of things to do. Overlooking the Museum of the Future, near Dubai International Financial Centre, the hotel boasts 434 rooms and suites in addition to flexible events and co-working space. A total of five characterful restaurants and bars take guests on a culinary trip around the world.Job DescriptionFrom check-in to “See you again”: our Front Office team at the 25hours Hotel Dubai One Central reception ensures guests are happy from their first moment till their last. We’re looking forward to welcoming you to the Front Office team as Front Office AgentCOME AS YOU ARE AND SHOW HOW YOU CARE!What Is In It For YouEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21What You Will Be DoingYou’ll provide a friendly and delightful "How's it going - to - See you later" for each guest during every intercation.You'll demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiriesYou’ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.You'll handle customer complains and feedback according to "Oops! its messed up".You’ll communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.You’ll be aware of room status and also the competitors’ status.You’ll optimise the occupancy rate and average room rate.QualificationsYour experience and skills include:You’ve gained management experience in a similar role, and can speak English fluentlyYou can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve.You’re a doer – and even if you do it wrong sometimes, you openly admit it.You’re not just bringing your abilities, but also your character.