Outlet Cashier
Accor -
Dubai, United Arab EmiratesJob Details
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Job Description
When settling a guest check by credit card, colleagues should check the following
The signature on the charge card is the same as that on the credit card;
The card is valid in terms of expiry date;
The card is valid in terms of the credit card company’s list of stolen or stopped cards; and
The total of the transaction equals to the total of the check and the amount of tip which the guest
has decided to add.
When our guest settles the check to a room, F&B colleagues must visually verify that the name on the check agrees with the name on the display.
If the name is hard to verify, a second proof of identification is required.
When our guest tries to settle the check using a personal or company cheque, we need to inform the guest that in an F&B outlet, personal or company cheques are not accepted as a form of settlement.
When our guest presents foreign currency to settle the check in F&B outlet, he/she should be kindly advised to exchange it at Front Desk and pay by local currency – UAE dirhams.
When a guest presents a gift certificate as the form of settlement, the colleague receiving the gift certificate should check the following
The expiry date
Before the end of outlet Operation F&B colleagues must be sure that there is no open check in Micros and if so they should inform Outlet Manager.
The authorized signature;
The value of the certificate; and
The conditions listed on the certificate
The redeemed gift certificate should be attached to the relevant guest check and secured in the drop safe with the shift cash drop.
To be punctual on duty and ensure the same of your employees.
Be well groomed to the standards laid down.
Insist on the same standard for your employees.
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
Assist in Task Force Teams for new openings To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.
To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner.
To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.
Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
Other duties as assigned.
Qualifications
Bachelor in Finance or degree in vocational hospitality
2-3 years experience in 4-5 star Hotel
Preferably Female
Additional Information
What Is In It For You
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
The signature on the charge card is the same as that on the credit card;
The card is valid in terms of expiry date;
The card is valid in terms of the credit card company’s list of stolen or stopped cards; and
The total of the transaction equals to the total of the check and the amount of tip which the guest
has decided to add.
When our guest settles the check to a room, F&B colleagues must visually verify that the name on the check agrees with the name on the display.
If the name is hard to verify, a second proof of identification is required.
When our guest tries to settle the check using a personal or company cheque, we need to inform the guest that in an F&B outlet, personal or company cheques are not accepted as a form of settlement.
When our guest presents foreign currency to settle the check in F&B outlet, he/she should be kindly advised to exchange it at Front Desk and pay by local currency – UAE dirhams.
When a guest presents a gift certificate as the form of settlement, the colleague receiving the gift certificate should check the following
The expiry date
Before the end of outlet Operation F&B colleagues must be sure that there is no open check in Micros and if so they should inform Outlet Manager.
The authorized signature;
The value of the certificate; and
The conditions listed on the certificate
The redeemed gift certificate should be attached to the relevant guest check and secured in the drop safe with the shift cash drop.
To be punctual on duty and ensure the same of your employees.
Be well groomed to the standards laid down.
Insist on the same standard for your employees.
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
Assist in Task Force Teams for new openings To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.
To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner.
To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.
Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
Other duties as assigned.
Qualifications
Bachelor in Finance or degree in vocational hospitality
2-3 years experience in 4-5 star Hotel
Preferably Female
Additional Information
What Is In It For You
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Job Requirements
Candidates should have a Bachelor's degree in Finance or vocational hospitality and 2-3 years of experience in a 4-5 star hotel.
Preferably, applicants should be female.
Preferably, applicants should be female.
