Customer Support Executive
JobIn -
Dubai, United Arab EmiratesJob Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
???? Key Responsibilities
✅ Respond to customer inquiries via phone, email, live chat, or social media in a professional and timely manner
✅Identify customer needs, troubleshoot issues, and provide appropriate solutions or alternatives
✅ Document interactions and resolutions in the CRM system
✅ Follow up with customers to ensure full satisfaction and proper issue closure
✅Collaborate with internal teams (sales, technical support, product) to resolve complex cases
✅ Maintain up-to-date knowledge of company products, services, and policies
✅ Track and report recurring customer issues or trends to improve service processes
Skills
Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce, Freshdesk)
Strong problem-solving abilities and a customer-first mindset
1–2 years of experience in customer support or client service roles
Excellent communication skills (written and verbal)
Basic technical troubleshooting skills and the ability to explain solutions clearly
Ability to stay calm under pressure and manage multiple conversations at once
Strong organizational skills and attention to detail
✅ Respond to customer inquiries via phone, email, live chat, or social media in a professional and timely manner
✅Identify customer needs, troubleshoot issues, and provide appropriate solutions or alternatives
✅ Document interactions and resolutions in the CRM system
✅ Follow up with customers to ensure full satisfaction and proper issue closure
✅Collaborate with internal teams (sales, technical support, product) to resolve complex cases
✅ Maintain up-to-date knowledge of company products, services, and policies
✅ Track and report recurring customer issues or trends to improve service processes
Skills
Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce, Freshdesk)
Strong problem-solving abilities and a customer-first mindset
1–2 years of experience in customer support or client service roles
Excellent communication skills (written and verbal)
Basic technical troubleshooting skills and the ability to explain solutions clearly
Ability to stay calm under pressure and manage multiple conversations at once
Strong organizational skills and attention to detail
