Job Purpose JOB DESCRIPTION In line with vision of being a global trade enabler, DP World seeks to develop multiple business lines to connect and enable global movement of goods. This includes initiatives like ecommerce for buyers to discover what they want to buy, and global logistics to be able to deliver the goods to them.As a part of its vision to be a global trade enabler, the DP World Ports & Terminals customer platform (CCS) provides a fast, customer friendly and efficient online services to the port users, partners, and ancillary service providers of DP World’s 70+ terminals. The CCS platform provides end-to-end visibility and control throughout the cargo/container’s journey across DP World Terminals. Key components of the CCS platform include services related to Vessel and Yard management, Vehicle/Truck Appointment management, Manifest and Declaration management, border movements control processes, Reporting and Dashboard, Registration, Subscription, and e-payments.Our goal is to provide a frictionless experience for all parties in the cross-border supply chain - shippers, suppliers, freight forwarders, shipping lines, logistics service providers. Problems we are tackling include reducing port congestion, optimising truck turnaround times, reducing paper documentation and visits to physical counters, optimising reuse of data to reduce data entry touchpoints etc.The inhouse product teams work in a fast paced, highly collaborative start up like environment inside a global company.We are looking for exceptionally business-savvy and technology-savvy technical program managers to lead these efforts to implement the global standard Ports & Terminals products to meet our objectives. You need to be flexible and entrepreneurial, comfortable operating with ambiguity and willing to develop quick proof of concepts. You are passionate about the potential customer and societal impact and will operate at all levels, diving deep into the details while providing strategic inputs for the product. A successful candidate will be highly analytical, able to work extremely effectively with cross-functional peers, and adept at synthesizing a variety of technologies into high quality, exciting, and simple products, and experiences.Key AccountabilitiesWork closely with Group P&T product and engineering teams, DP World P&T Customer Portal product teams, and Group engineering and QA teams to crystallize scope and feature sets.Work with the Zodiac TOS team to align terminal process across customer and terminal operator domains. Establish schedules for delivery, track milestones and report on them.Have a full handle on the execution plan of large business programs end to end, in addition to being able to keep an eye on projects being handled by junior program managers.Build a strong rapport across multiple departments, resolve conflicts, and come up with ways to unblock projects by rallying the right set of people.Understand business objectives and be able to make trade-offs that will maximize business value, while minimizing delays.Possess enough domain and technical knowledge to be able to challenge viewpoints, and to be able to suggest alternatives.Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Founder’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policiesPerform other related duties as assigned by the reporting managerJob ContextDP World is a leading enabler of global trade and an integral part of the supply chain. Headquartered at Dubai, we operate 80+ marine and inland terminals and over 50 related businesses in over 42 countries across six continents with a significant presence in both high-growth and mature markets. Our dedicated team of over 100,000+ employees from 110 countries cultivates long-standing relationships with governments, shipping lines, importers and exporters, communities, and many other important constituents of the global supply chain, to add value and provide quality services today and tomorrow.The DP World P&T Customer platform is live in 20+ terminals around the world and continues to be a strategic digital asset that bridges the movement of cargo across the Ports & Terminals vertical and the Logistics vertical. The product is developed as a cloud-native solution and follows a distributed system architecture. The product management function follows a modified Agile Scrum methodology and the implementations will follow a hybrid iterative model.We aim to be essential to the bright future of global trade, ensuring everything we do has a long-lasting positive impact on economies and society. By thinking ahead, foreseeing change and innovating, we aim to create the most productive, efficient and safe trade solutions globally.Qualifications, Experience And SkillsBachelor's degree in Science, Engineering or Technology.MBA with Operations, Supply Chain & Logistics or E-commerce specialization a big plus. 8-10 years of program management experience in technology companies with background in port operations, shipping lines, international trade, ecommerce, & logistics. Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask. Strong oral and written communication skills to influence others, as well as ability to think clearly, analyze quantitatively, and prioritize with sound judgement.Be able to report on progress, and push for delivery, while maintaining relationships.Exceptional passion for delivering world-class customer experiences.