Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
About The Role
As Assistant Manager - IT Applications, you’ll ensure the seamless 24/7 operation of all major resort systems, from applications to infrastructure and data centers.
You’ll lead a skilled team of IT specialists, drive strategic initiatives, and collaborate across departments to deliver innovative, reliable tech solutions.
Key Responsibilities
Provide guidance to the IT Specialistsin managing requests, incidents, and problems.
Execute tasks and projects assigned by management in alignment with best practices and company policies.
Oversee installation, maintenance, and support of all resort applications and IT infrastructure
Provide 24/7 first-level support for major systems
Manage vendor relationships and ensure SLA compliance
Conduct root cause and trend analysis to improve service delivery
Collaborate with business leaders to align IT strategy with operational goals
About You
We’re looking for a talented IT professional with 3–5 years of hands-on experience in a similar operational role, ideally within the hospitality sector.
You should have strong technical skills in Opera PMS, database administration, and reporting, along with a proven ability to solve problems and lead teams effectively.
A deep understanding of IT processes, hospitality systems, and current industry trends is essential.
Most importantly, we value a proactive and analytical mindset, paired with a genuine passion for delivering excellence through technology and innovation.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.
Join a team that is adventurous, creative, warm-hearted and extroverted.
We believe in making our guests happy beyond anything they have ever imagined.
We wow them at every turn and create memories that will last a lifetime.
You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
As Assistant Manager - IT Applications, you’ll ensure the seamless 24/7 operation of all major resort systems, from applications to infrastructure and data centers.
You’ll lead a skilled team of IT specialists, drive strategic initiatives, and collaborate across departments to deliver innovative, reliable tech solutions.
Key Responsibilities
Provide guidance to the IT Specialistsin managing requests, incidents, and problems.
Execute tasks and projects assigned by management in alignment with best practices and company policies.
Oversee installation, maintenance, and support of all resort applications and IT infrastructure
Provide 24/7 first-level support for major systems
Manage vendor relationships and ensure SLA compliance
Conduct root cause and trend analysis to improve service delivery
Collaborate with business leaders to align IT strategy with operational goals
About You
We’re looking for a talented IT professional with 3–5 years of hands-on experience in a similar operational role, ideally within the hospitality sector.
You should have strong technical skills in Opera PMS, database administration, and reporting, along with a proven ability to solve problems and lead teams effectively.
A deep understanding of IT processes, hospitality systems, and current industry trends is essential.
Most importantly, we value a proactive and analytical mindset, paired with a genuine passion for delivering excellence through technology and innovation.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.
Join a team that is adventurous, creative, warm-hearted and extroverted.
We believe in making our guests happy beyond anything they have ever imagined.
We wow them at every turn and create memories that will last a lifetime.
You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
Job Requirements
The ideal candidate should have 3-5 years of hands-on experience in a similar operational role, preferably in the hospitality sector.
Strong technical skills in Opera PMS, database administration, and a proactive mindset are essential for delivering excellence through technology.
Strong technical skills in Opera PMS, database administration, and a proactive mindset are essential for delivering excellence through technology.
