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Job Description
Guest Services
Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.
Handle room allocations, key issuance, and provide hotel information.
Respond promptly and professionally to guest inquiries, requests, and complaints.
Assist guests with luggage, transportation, and concierge-related needs (tours, restaurant bookings, directions, etc.).
Promote hotel facilities, services, and ongoing promotions to enhance the guest experience.
Operations & Administration
Manage reservations, cancellations, and amendments efficiently.
Handle cash, credit card, and billing transactions in compliance with hotel policies.
Maintain accurate guest records in the Property Management System (PMS).
Coordinate with Housekeeping and Maintenance to ensure rooms are clean and operational before guest arrival.
Monitor lobby activities to ensure safety, cleanliness, and guest comfort.
Qualifications
Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.
Handle room allocations, key issuance, and provide hotel information.
Respond promptly and professionally to guest inquiries, requests, and complaints.
Assist guests with luggage, transportation, and concierge-related needs (tours, restaurant bookings, directions, etc.).
Promote hotel facilities, services, and ongoing promotions to enhance the guest experience.
Operations & Administration
Manage reservations, cancellations, and amendments efficiently.
Handle cash, credit card, and billing transactions in compliance with hotel policies.
Maintain accurate guest records in the Property Management System (PMS).
Coordinate with Housekeeping and Maintenance to ensure rooms are clean and operational before guest arrival.
Monitor lobby activities to ensure safety, cleanliness, and guest comfort.
Qualifications
Job Requirements
Qualifications & Skills
Diploma/Degree in Hospitality Management or equivalent.
Minimum 1–2 years of experience in Front Office/Guest Services (preferably in a 4-star or 5-star hotel).
Proficiency in hotel PMS (Opera or similar).
Strong communication and interpersonal skills.
Fluent in English (additional languages are an advantage).
Customer-focused with problem-solving abilities.
Presentable, professional, and well-groomed at all times.
Diploma/Degree in Hospitality Management or equivalent.
Minimum 1–2 years of experience in Front Office/Guest Services (preferably in a 4-star or 5-star hotel).
Proficiency in hotel PMS (Opera or similar).
Strong communication and interpersonal skills.
Fluent in English (additional languages are an advantage).
Customer-focused with problem-solving abilities.
Presentable, professional, and well-groomed at all times.
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