Job DescriptionPerform all necessary tasks to service Food & Beverage according to the standard of performance manual of the HotelGreet & seat customers and serve them in a professional, discreet & personalized wayAcquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to GuestsConsistently monitor quality of Food & Beverage being servedPractice good customer relations and attend to customer complaints / queries satisfactorilyResponsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipmentResponsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)Ensure minimum wastage, breakage and spoilageActively use up selling techniques to exceed Guest expectations and increase revenueOperate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environmentComply with the hotel environmental, health and safety policies and proceduresSkills Communication Skills Problem Solving Skills Team Work High customer Focus