Job Title: CX & Product Specialist (F&B)
Location: Maadi or New Cairo (Hybrid – Field + Remote)
Type: Full-Time (8 hrs/day, 6 days/week)
Industry: Food & Beverage

About the Role

We’re looking for a hands-on CX & Product Specialist to be the on-the-ground eyes, ears, and voice of our F&B brands. This is a hybrid role blending customer care, product quality, and operational support — ideal for someone passionate about food, people, and continuous improvement.

You’ll report directly to the founder and serve as a trusted partner in delivering delightful customer experiences and ensuring product excellence across kitchens and delivery channels.

Key Responsibilities

• Customer Follow-Up: Call customers after their orders to gather feedback, ensure satisfaction, and build loyalty.
• Complaint Handling: Investigate complaints and resolve issues in a timely and empathetic manner.
• Feedback Collection: Continuously document customer insights and pain points to inform product and operational decisions.
• Mystery Shopping: Perform regular anonymous order tests, evaluating taste, quality, packaging, and delivery.
• Kitchen Quality Audits: Visit kitchens regularly to monitor hygiene, consistency, and presentation; take photos/videos and generate reports.
• Local Sourcing Support: Assist in finding local suppliers and sourcing ingredients based on quality and cost targets.
• Founder’s On-Ground Partner: Act as a reliable right-hand to the founder, representing the brand and escalating urgent matters when needed.

What We Offer

• A flexible, dynamic work setup.
• Exposure to F&B operations, customer experience, and product strategy.
• Growth opportunities in a fast-moving food brand.
• One day off per week and a supportive, informal work culture.