Tech Support (Position located in Dubai)

Responsibilities

Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments

Collaborate with Product team by providing customer feedback for product enhancement
Communicate directly with customers to gather details as needed to fully define issues or requests
Work with CSM team to swiftly resolve customer issues
Investigate and document technical issues

Manage ticketing queue, ensuring timely resolution of reports and requests
Apply troubleshooting skills to assist customers with product-related issues
Conduct technical walkthroughs and webinars of KnowBe4's products
Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues

Familiarity with firewall and email protocols is preferred
Excellent verbal and written communications

Highly organized and result-oriented

Excellent time management and organization skills
Can demonstrate technical troubleshooting and analysis ability

Can demonstrate integrity, accountability, respect and commitment

Strong collaborative and teamwork skills
Must be able to work with minimal supervision
Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment.

For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.