Facilities Manager

Client/Stakeholder ManagementEnsure that Client expectations are met and exceeded. In particular, act as a point of escalation for all operational customer facing matters.Promoting high level of satisfaction among client users and reinforcing prompt response and customer service focused delivery with the ability to tailor messages to specific audiences and their needs.Responsibility for meeting KPI's and SLA's defined within the contract.Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protectedOperations ManagementEnsure that the defined scope of work in the Client Account nominated site(s) are delivered with excellence and consistency across the range of services to meet and sustain the designated Customer Satisfaction levels at all times.Monitors array of metrics and manages site to ensure proper optimal operationsEnsure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.Proactively involved in ensuring that services are reviewed and refinements made to enhance these servicesPeople ManagementDevelop and sustain high quality, well-motivated, appropriately qualified and trained staff, at the correct level on nominated SitesDemonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines.Build and maintain an environment that supports teamwork, co-operation and performance excellence within team.Financial ManagementActively work to ensure that the financial operations in assigned site(s) are meeting or exceeding targets and control requirements. Including timely raising of purchase order requests and goods receipting.Work with the Senior Facilities Manager and Regional Financial Manager to prepare the budget documentation and administer the works to ensure budget complianceScrutinizing spends, leveraging opportunities to benefit from savings and improvements on cost-of-service delivery without loss of outputHSE & Quality ManagementSupervises and ensures that all defined services are completed in accordance with operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and Safety.Understand & actively support JLL's Quality Management program.Project ManagementAssume a leading role on annual FM site improvement projects and during built-out phases of site revamps and/or relocation, liaising with PMO, architects/landlords, organizing work schedules, etc.Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecyclesDesired Skills And Experience For This JobStrong communicator, possesses sound verbal & written communication skills as well as being an active listenerAble to communicate difficult and complex issues clearly and concisely with analytical and critical thinkingFlexibility and adaptability to changing business requirements is a perquisite for this roleAbility to manage multiple projects and prioritiesCapacity to understand and interpret commercial contracts and relevant termsBudget management and financial analysis skillsExcellent PC literacy (MS suite) and proven ability to manage daily activities using various systems5-10 years' experience in facilities, property management, hard or soft services, hospitality or related fieldMust be prepared to travel within nominated region and beyondEnglish Fluent (Essential)What you can expect from usWe succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.Location:On-site -Cairo, EGYIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!About JLL -For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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