Guest Services Executive - Front...
Jumeirah -
Dubai, United Arab EmiratesJob Details
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Job Description
About Jumeirah & the Hotel
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa.
In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
www.jumeirah.com
Jumeirah Creekside is a contemporary lifestyle hotel located 2km from Dubai International Airport in the heart of old Dubai.
Set in landscaped grounds overlooking Dubai Creek, the hotel offers 292 rooms and suites, 21 meeting rooms, four restaurants, an awardwinning spa, and access to the sports and leisure complex, The Aviation Club.
Designed from the outset to connect the hotel to the region’s vibrant arts and cultural heritage, Jumeirah Creekside houses one of Dubai’s largest art collections – a specially commissioned collection of 482 pieces by 51 artists with roots from the Middle East.
Rooted in the cultural and cosmopolitan essence of Dubai, the property combines comfort and unrivalled connectivity with true Arabian hospitality for the ultimate business and leisure experience.
About The Job
An opportunity has arisen for a Guest Services Executive to join the Front Office at Jumeirah Creekside.
The main duties and responsibilities of this role
Guest Registration & Services: Welcome and register guests, issue room keys, and efficiently assist them throughout their stay.
Privacy & Security Compliance: Ensure GDPR compliance, follow PCI and fraud prevention policies, and protect guest data.
Financial Transactions & Billing: Process payments, manage cashiering duties (currency exchange, paid-outs), and maintain accurate audits.
Records & Documentation: Update guest information, file registration cards, scan passports for CID reports, and perform credit checks.
Revenue Maximization: Upsell room categories, sell at the highest possible rates for walk-in guests, and secure advance payment guarantees.
Operational Excellence: Maintain a well-stocked and operational Guest Services desk, attend handover briefings, and report any challenges to supervisors.
About You
Previous 5 Star Luxury Hospitality experience
Strong Communication Skills
Team Player - Collaborates positively and effectively with others and team
Flexible and adaptable to changing business needs and processes
Time Management/ Adherence to schedule
About Benefits
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE.
In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa.
In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
www.jumeirah.com
Jumeirah Creekside is a contemporary lifestyle hotel located 2km from Dubai International Airport in the heart of old Dubai.
Set in landscaped grounds overlooking Dubai Creek, the hotel offers 292 rooms and suites, 21 meeting rooms, four restaurants, an awardwinning spa, and access to the sports and leisure complex, The Aviation Club.
Designed from the outset to connect the hotel to the region’s vibrant arts and cultural heritage, Jumeirah Creekside houses one of Dubai’s largest art collections – a specially commissioned collection of 482 pieces by 51 artists with roots from the Middle East.
Rooted in the cultural and cosmopolitan essence of Dubai, the property combines comfort and unrivalled connectivity with true Arabian hospitality for the ultimate business and leisure experience.
About The Job
An opportunity has arisen for a Guest Services Executive to join the Front Office at Jumeirah Creekside.
The main duties and responsibilities of this role
Guest Registration & Services: Welcome and register guests, issue room keys, and efficiently assist them throughout their stay.
Privacy & Security Compliance: Ensure GDPR compliance, follow PCI and fraud prevention policies, and protect guest data.
Financial Transactions & Billing: Process payments, manage cashiering duties (currency exchange, paid-outs), and maintain accurate audits.
Records & Documentation: Update guest information, file registration cards, scan passports for CID reports, and perform credit checks.
Revenue Maximization: Upsell room categories, sell at the highest possible rates for walk-in guests, and secure advance payment guarantees.
Operational Excellence: Maintain a well-stocked and operational Guest Services desk, attend handover briefings, and report any challenges to supervisors.
About You
Previous 5 Star Luxury Hospitality experience
Strong Communication Skills
Team Player - Collaborates positively and effectively with others and team
Flexible and adaptable to changing business needs and processes
Time Management/ Adherence to schedule
About Benefits
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE.
In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
