Hotel Manager

SummaryJob DescriptionReporting to General Manager, the role holder will contribute to the performance of their departments by facilitating the hiring and retention of exceptional talent as well as driving heartist engagement, learning and development, performance and talent within their departments by strategically leading through their Department Heads. They will have a desire to be the best at what they do and achieve operational excellence in their departments through all the metrics that are measured.ResponsibilitiesHotel Manager leads and supervises all relevant activities in operations departments and manage overall operations in absence of General Manager.Responsible for the commercial results of operational departments.Keeps close contact with the General Manager and co-ordinates relevant activities to improve commercial and other results.Ensures that the hotel consistently disposes of adequate, motivated and skilled personnel at all levels.In performing these duties he/she shall at all times maintain good relations with his/her supervisor, the Department Heads as well as the local authorities and other key persons On-going self-driven education on hotel, hotel industry, local market, and technologyHandle all guest interactions professionally and appropriatelyEffectively communicate with other hotel departments, regional, and corporate teamsManage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product qualityDevelop, recommend, implement and manage the operational department’s annual and long-term goalsEnsure that all operations departments are maximizing revenue and profit potentials while minimizing costsManage operational expenses to stay within budget guidelines, as well as gather and report financial information to the General ManagerManages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managersEnsures optimal compliance with corporate focus auditIs an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparationConducts a daily briefing with management on current key activitiesEvaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessaryEnsures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performanceAnticipate and address guest issues and establish proactive processes to promote guest satisfactionInteracts in a positive way with all team members to ensure a luxury guest experienceEnsures compliance with local health and safety regulationsTalent & CultureEmployee RelationsFoster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the Talent & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the heartist.Recruitment Supervise the hiring new heartists in conjunction with the Department Heads and Talent & Culture Leader through INESEnsure that the team uses the interview guides provided and Talent Meter to gain further information on any potential candidateEmployee Engagement and CommunicationsStrive to increase heartist engagement by promoting a positive work environment where each heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and Talent & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase heartist engagement and improve EES scores year on year.Represent the organization as an exemplary ambassador the All Inclusive - Heartist Service CultureLabour Turnover to be closely monitored and to ensure that the Department Heads' proactive actions taken with regard to trends and suggestions to the Talent & Culture leader as well as General Manager.Learning & Talent Development & Performance ManagementEnsure bi-annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard.Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teamsEnsure Departments have adequate Departmental trainers, and these are well utilisedFor all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.Development of direct reports to give them ongoing feedback and development.FinanceThe activities and contribution of the role will impact the performance of the hotel. Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.Be fiscally competent in rostering and labour costs, budgeting, forecasting including the commentary that goes with the documents/meetings.Ensure that Department Heads demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing F&B revenueReview all CAPEXExperience/Certificates/EducationBachelor’s Degree/Master’s Degree from a reputable hospitality/business school preferredMinimum 15 years of total experience with strong operations backgroundAt least 2 years of experience in a similar capacityHigh degree of professionalism with strong understanding of hotel operations and business acumenExcellent reading, writing and oral proficiency in English language, knowledge of Arabic language can be added advantageStrong working knowledge of Digital toolsStrong leadership, interpersonal and training skillsExcellent communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA motivator & self-starterWell-presented and professionally groomed at all timesQualificationsYour experience and skills include:Must be able to speak, read, write and understand the English languageRequires excellent communication skills, both verbal and writtenExcellent interpersonal and organizational skills, with a keen focus on attention to detail, follow-up and refined guest service skillsMust be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externallyClear working knowledge of budget planning and execution Proficient in computer skills, including but not limited to Microsoft Outlook, Word, Excel and PowerPointAbility to multi-task and work well in stressful and high-pressure situationsAbility to build strong relationships, interact and influence others at all levels of the organization, a team player, motivator & self-starterAbility to motivate developing leaders to act as entrepreneurs while innovating guest oriented solutions creatively and profitablySelf-confident, proactive, and able to prioritize and make effective decisionsHigh degree of professionalism with strong understanding of hotel operations and business acumenAnalytical skills, strength as a developer and a leader of others, creativity, and strong planning skills are essential for this positionEducationUniversity/College degree in a related discipline preferred, or a minimum of 10 years hospitality experienceExperienceA visionary leader with minimum of 5 years of experience as a Division Head in a fast paced, high volume, complex required and two years of experience in same position.Proven record to coordinate multiple departments to make gains towards targeted GOP, guest feedback and employee engagement resultsProven success in leadership of Rooms, Food & Beverage and other departments First name *This field is required. Last name *This field is required. Email *This field is required. Phone *This field is required. Are you 18+ years old? *Select an option... Yes NoSelect an option...This field is required. Have you finished your military service? *Select an option... Yes NoSelect an option...This field is required. Have you been dismissed or suspended from any position on disiplinary grounds? *Select an option... Yes NoSelect an option...This field is required. Resume *. We accept .pdf, .doc, and .docx formats.The file must be of type doc, pdf, docx and not exceed 2MB. these questions are a mustBy clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *This field is required.Thank you for applying!Good luck!